We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We may need to verify any information you provide before we accept an order. Item availability and prices of all products sold at tesone.com are subject to change without notice. We reserve the right to limit quantities on certain items.
How long does it take for items to arrive?
Standard shipping for orders in the US takes 7-10 business days unless otherwise noted. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
PLEASE NOTE: If you fail to provide us with your correct and full address (including apt number, etc.) you will be responsible for any additional shipping costs.
How much does shipping cost?
Shipping charges are calculated based on quantity and product type before you submit final payment.
Do you ship internationally?
Yes, however there are restrictions on some products, and some products cannot be shipped to international destinations. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
What is your return policy?
We aim to always provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
If it is within 14 days from the date you received your package and you are not happy with the item you can return it to us for a replacement.
Please notifiy us at email@example.com and send the item back to us at the following address:
Tes One Designs
5517 Ambassador Dr.
Be sure to include a copy of your order confirmation email to expedite processing of your request. After we receive your returned item we will then ship your replacement.
© 1999-2017 Tes One Designs, Inc. All associated Intellectual Property, including text, work titles and descriptions, imagery, design and web site design remain the property of Tes One Designs, Inc. and cannot be reproduced without prior written consent.